YOUR DOOR LLC – TERMS & CONDITIONS OF SALE
1. OFFER; ACCEPTANCE
Customer’s execution of the quote and any related disclosures, product drawings, specifications, invoices, and documents delivered via electronic signature platform (including but not limited to DocuSign), together with these Terms and Conditions (“Terms”) and receipt of any payment, shall constitute a binding and enforceable contract of sale between Your Door LLC (“Seller”) and the purchaser (“Customer”) for the products and/or services provided by Seller (collectively, the “Contract”).
Any additional, different, conflicting, or contrary terms or conditions contained in Customer’s purchase orders, correspondence, or other documentation are expressly rejected and shall not become part of the Contract unless expressly agreed to in writing and signed by an authorized executive officer of Your Door LLC.
Customer acknowledges that they have read, understood, and unconditionally agree to be bound by these Terms, which govern all sales and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
2. PRODUCT NATURE & CUSTOMER RESPONSIBILITY
Your Door LLC manufactures, sources, or supplies products strictly according to Customer-provided specifications.
Customer acknowledges and agrees that:
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Seller does not guarantee suitability for any specific use
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Seller does not verify compliance with local, state, or federal codes
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Seller does not act as a design professional, architect, or engineer
It is Customer’s sole responsibility to confirm:
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Measurements, configurations, swing direction, finishes
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Structural compatibility
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Code compliance and permitting requirements
3. PRICING; TAXES; FEES; PAYMENT CURRENCY
All prices, transportation charges, taxes, and other fees are payable in United States Dollars (USD).
Any tax, freight, delivery, insurance, duty, tariff, governmental fee, or other charge referenced in the quote is an estimate only. Customer shall be solely responsible for all applicable taxes, duties, fees, freight charges, insurance costs, or other assessments imposed on or arising from the sale, delivery, or installation of the Products, whether known or assessed before or after execution of the Contract.
To the fullest extent permitted by applicable law, credit and debit card payments are subject to a processing surcharge of 3.5%, calculated on the taxable total. Customer agrees that such surcharge reflects actual processing costs and is not a penalty.
4. PAYMENT TERMS
Unless expressly agreed to in writing and signed by an authorized executive officer of Your Door LLC (“Seller”), payment terms are as follows:
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Fifty percent (50%) of the total Contract price is due and payable upon execution of the Contract.
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The remaining balance is due and payable in full prior to shipment, delivery, or installation, whichever occurs first.
Seller reserves the right, in its sole discretion, to require payment in advance, certified funds, wire transfer, or other secured form of payment at any time.
Any amount not paid when due shall accrue a late charge equal to the lesser of 1.5% per month or the maximum rate permitted by applicable law, calculated from the due date until paid in full.
Failure to make timely payment constitutes a material breach of the Contract.
5. CANCELLATION; TERMINATION PERIOD
Customer may cancel the Contract within three (3) calendar days of execution by providing written notice received by Seller (“Cancellation Period”).
If Customer cancels within the Cancellation Period:
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Seller shall refund payments received, less any non-recoverable costs incurred, within ten (10) days.
After expiration of the Cancellation Period:
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All payments are non-refundable
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Customer is liable for 100% of the Contract value
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Orders may not be canceled for any reason
Products are made-to-order and/or allocated inventory. Accordingly, no cancellation is permitted after the Cancellation Period expires, regardless of production status.
6. LEAD TIME
Estimated lead time for custom orders is approximately ten to sixteen (10–16) weeks from the date of purchase. Any stated lead time is an estimate only and is subject to change due to manufacturing schedules, transportation logistics, customs clearance, material availability, labor conditions, or other factors beyond Seller’s control.
No delivery or completion date is guaranteed.
Delays shall not constitute a breach of the Contract and do not entitle Customer to cancellation, refund, credit, or damages.
7. DEFAULT & NON-PAYMENT
Failure to make payment when due authorizes Seller, without notice, to:
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Suspend production, delivery, or installation
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Declare the full Contract balance immediately due and payable
Customer shall be assessed a default fee equal to fifteen percent (15%) of the total Contract value, in addition to:
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Storage fees
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Re-delivery or reconsignment charges
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Collection costs
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Attorney’s fees and court costs
8. CHARGEBACKS & PAYMENT DISPUTES
Any chargeback or payment dispute initiated by Customer constitutes a material breach of the Contract.
Customer agrees to:
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Immediately remit the disputed amount
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Reimburse all chargeback fees
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Pay all administrative, legal, and recovery costs incurred by Seller
Seller’s records shall constitute prima facie evidence of the validity of the charge.
9. RETURNS, CANCELLATION & REFUNDS
All sales are final.
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No refunds, returns, or exchanges are permitted after the Cancellation Period.
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Customer remains liable for the full Contract value after the Cancellation Period, regardless of delivery or installation status.
All custom, made-to-order, special-order, or allocated inventory products are:
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Non-cancellable
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Non-returnable
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Non-refundable
immediately upon scheduling or material allocation, to the fullest extent permitted by law.
10. DELIVERY
Seller will arrange delivery to the address stated in the Contract.
Changes to the delivery address after execution may result in reconsignment, storage, or redelivery fees, which shall be paid by Customer prior to delivery.
Unless otherwise agreed in writing:
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Delivery is curbside only
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Customer is responsible for unloading and relocation of Products
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Additional services provided by carriers are subject to availability and additional charges
Seller is not responsible for delays caused by acts of God, war, disaster, pandemic, labor disruptions, carrier delays, governmental actions, material shortages, or other causes beyond Seller’s control. Failure to meet an estimated delivery date does not constitute grounds for cancellation.
11. PRODUCT SELECTION & DRAWINGS
Seller manufactures and supplies Products strictly in accordance with Customer-provided specifications.
Seller does not determine:
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Product suitability
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Structural compatibility
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Code or regulatory compliance
All product drawings remain the exclusive intellectual property of Seller and may be used solely for purchase and installation of the Products.
Unauthorized use or sharing of drawings shall result in liquidated damages equal to twenty percent (20%) of the Contract value per violation.
12. TITLE; RISK OF LOSS
Title to the Product transfers to Customer upon delivery.
Risk of loss passes upon delivery, and Seller shall not be responsible for loss or damage thereafter.
Products are made-to-order and may not be returned.
13. INSPECTION & ACCEPTANCE
Customer must inspect Products:
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Within three (3) days of unpacking
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Prior to installation
Failure to provide written notice of any nonconformity constitutes unqualified acceptance and waiver of all claims.
Do not install Products with a known nonconformity without Seller’s written consent.
14. DISCLAIMER; LIMITATION OF LIABILITY
Seller’s written warranty, if any, is the sole and exclusive warranty.
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
IN NO EVENT SHALL SELLER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR CONTINGENT DAMAGES.
Seller’s maximum liability under any theory shall not exceed the amount paid for the Product.
15. FORCE MAJEURE; EXCUSE OF PERFORMANCE
Seller shall not be liable for delay or nonperformance caused by events beyond its reasonable control, including acts of God, war, disaster, pandemic, labor disputes, supply shortages, or governmental action.
Seller may extend performance deadlines or cancel obligations without liability.
16. DEFAULT REMEDIES
Customer shall pay the remaining balance of the purchase price no later than five (5) business days after the later of:
(a) Seller’s written notice that the Product is complete and ready for shipment or installation, or
(b) the quoted or estimated delivery date.
Failure to make such payment constitutes a material default under the Contract.
Upon default, Your Door LLC, at its sole discretion and without waiving any other rights or remedies available at law or equity, may take one or more of the following actions:
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Suspend or terminate Seller’s obligations under the Contract;
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Declare immediately due and payable all outstanding amounts owed by Customer, including the full Contract balance;
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Withhold delivery or installation of the Product until payment is received in full;
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Repossess the Product, where permitted by law, without liability for damage resulting from such repossession; and/or
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Pursue collection, including legal action.
Customer agrees to pay all costs of enforcement, including but not limited to reasonable attorneys’ fees, court costs, collection agency fees, storage fees, and re-delivery or reconsignment charges incurred by Seller as a result of Customer’s default.
All remedies are cumulative and may be exercised concurrently or separately.
17. INDEMNIFICATION BY CUSTOMER
Upon written notice, Customer shall defend, indemnify, and hold harmless Your Door LLC, its owners, officers, employees, agents, and contractors from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or related to any third-party claim, investigation, arbitration, or proceeding (“Claims”) to the extent such Claims arise from or relate to:
a) The installation, repair, modification, or use of the Product by Customer or by any third party acting on Customer’s behalf;
b) Customer’s selection of the Product for a particular application, environment, or project;
c) Any representation, warranty, promise, or statement made by Customer or Customer’s agents concerning the Product that was not expressly authorized in writing by Seller; or
d) Customer’s failure to comply with applicable laws, building codes, regulations, or permitting requirements.
Seller may, at its sole option:
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Require Customer to reimburse Seller for all attorneys’ fees and defense costs incurred by Seller in responding to any Claim; or
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Require Customer to assume full control of the defense and settlement of the Claim at Customer’s sole expense, subject to Seller’s approval of counsel and settlement terms.
Customer’s indemnification obligations shall survive delivery, installation, acceptance, termination, and completion of the Contract.
18. INDEMNIFICATION BY SELLER (LIMITED)
Seller shall indemnify Customer purchasing for resale solely for claims arising from a manufacturing defect existing at the time the Product left Seller’s control, subject to warranty limitations.
Customer waives any indemnification rights beyond this section.
Contact Your Door LLC
If you have any questions or need assistance, please call us at (713) 998-0066 or info@yourdoorllc.com.