Your Door LLC Terms and Conditions
Company: Your Door LLC (“Company”)
Customer: The purchaser identified on the quote, invoice, or purchase agreement (“Customer”)
These Terms and Conditions (“Terms”) govern the purchase of products and any agreed services from the Company. Execution of the quote, invoice, or purchase agreement, and payment of any amount toward an order, constitutes acceptance of these Terms.
1. OFFER; ACCEPTANCE; CONTRACT DOCUMENTS
Customer’s execution of the quote, invoice, purchase agreement, and any disclosures, order confirmations, or addenda provided by the Company, together with these Terms and the Company’s receipt of any initial payment, constitutes the binding contract between the Company and Customer for the products and any agreed services (the “Contract”). In the event of a conflict between the quote or invoice and these Terms, the quote or invoice shall control only if it expressly states that it overrides a specific section of these Terms.
2. DEFINITIONS
“Consumer Customer” means a Customer purchasing products or services primarily for personal, family, or household use. If Customer is a Business Customer, the Company’s B2B Terms should be used instead.
“Cancellation Period” means the five (5) business day period described in Section 6.
“Custom Products” means made-to-order, special-order, or custom-fabricated products, including products modified at Customer’s request, and any product procured specifically for Customer’s project based on Customer’s requested dimensions, configurations, finishes, colors, performance specifications, or other non-standard requirements.
“Standard Products” means standard inventory items maintained or offered for sale as inventory items capable of resale.
“Nonconformity” means shortage, shipping damage, defect, or discrepancy between the delivered product and the Contract specifications.
3. QUOTES
Quotes are valid for thirty (30) days from the date issued unless stated otherwise in writing. Offerings, pricing, and availability are subject to change after expiration. A quote does not reserve inventory or production capacity unless expressly stated.
4. PRICE; TAXES; ADDITIONAL COSTS
All prices are payable in U.S. dollars and are subject to applicable taxes and fees. Quoted prices are based on the specifications and scope of work agreed upon. If there are changes in scope or added services, including additional installation requirements or storage time beyond standard, the Company shall notify Customer of any price adjustments. Customer is responsible for additional costs such as shipping surcharges for remote locations, permits, special handling, re-delivery charges, or access-related charges when applicable.
5. PAYMENT TERMS
5.1 Custom Products
A fifty percent (50%) deposit of the total purchase price is due at order placement. After expiration of the Cancellation Period set forth in Section 6, the deposit shall be non-refundable. The remaining balance is due in full prior to the Company releasing the product for delivery or scheduling installation. For Custom Products, the Company may require full payment upfront prior to placing or confirming the order with a supplier, or prior to any procurement or production steps.
5.2 Standard Products
Payment terms shall be stated in the quote, invoice, or purchase agreement. Unless otherwise stated, the remaining balance is due in full prior to shipment, delivery or scheduling installation. The Company reserves the right to require full payment upfront prior to shipment, delivery, staging, or scheduling installation for Standard Products.
5.3 Late Payments; Suspension
Any balance not paid by the due date shall incur a finance charge at the rate of one and one-half percent (1.5%) per month (eighteen percent (18%) per annum) or the highest rate permitted by law, whichever is lower, accruing from the day after the payment was due until paid in full. The Company may withhold delivery, suspend performance, halt installation work, or decline to schedule further services until all outstanding amounts and charges are paid.
6. ORDER CANCELLATION (5 BUSINESS DAYS)
6.1 Right to Cancel
Customer has the right to cancel the Contract within five (5) business days of executing the Contract, for any reason, and receive a refund of amounts paid (including any deposit), to the extent permitted by law.
To cancel, Customer shall provide written notice received by the Company by 11:59 p.m. Central Time on the fifth (5th) business day after the Contract date.
Cancellation Notice Delivery (Required):
A cancellation notice shall be transmitted to:
Email: info@yourdoorllc.com
Mail/Delivery Address: 16515 Hedgecroft Dr Suite 316, Houston, TX 77060
A cancellation notice shall be effective only upon receipt by the Company and shall include: (i) Customer name, (ii) order or quote number, (iii) date of Contract, and (iv) a clear statement that the Contract is being canceled.
6.2 Refund for Timely Cancellation
If a valid cancellation notice is received within the Cancellation Period, the Company shall refund all amounts paid within ten (10) business days after receipt of the cancellation notice. Refunds shall be issued to the original form of payment unless otherwise agreed in writing.
6.3 Post-Window Cancellations
After expiration of the Cancellation Period, the order shall be final. Refunds shall not be issued after expiration of the Cancellation Period, except where a refund is required by applicable law or expressly stated in a written addendum signed by the Company.
7. CHANGE ORDERS
Customer may request changes to an order during the Cancellation Period. All change requests shall be submitted in writing and are subject to acceptance by the Company in its discretion.
After expiration of the Cancellation Period, changes to Custom Products are generally not permitted once procurement or production begins. If a change is possible, it may require a revised quote, extended lead time, and additional charges.
8. CUSTOM PRODUCTS; FINAL SALE; CONFIRMATIONS; MINOR VARIATIONS
8.1 Custom Orders Non-Returnable and Non-
Exchangeable
All sales of Custom Products are final. Except for a verified manufacturing defect or damage covered by warranty or timely-reported Nonconformity under Section 14, Custom Products may not be returned or exchanged. The Company will not accept returns of undamaged Custom Products due to incorrect measurements provided by Customer, dissatisfaction with appearance, or a change of mind.
8.2 Non-Cancellation After Cancellation Period
After the Cancellation Period, Custom Products enter procurement and/or production. At that point, cancellation is not permitted. The Company may retain one hundred percent (100%) of the deposit and any progress payments as liquidated damages for costs of materials, production, and administrative expenses. If the Custom Product has been completed or procured, Customer may remain responsible for the full purchase price, as the product was made or obtained specifically for Customer.
8.3 Minor Variations and Industry Tolerances
Customer acknowledges that custom-manufactured products may have minor variations in color, texture, or dimensions within accepted industry tolerances, and that natural characteristics of materials (including wood grain patterns, batch color variation, and slight measurement variance within manufacturing tolerance) are not defects and are not grounds for cancellation, return, or refusal to pay.
8.4 Order Confirmation and Approval of Specifications
For each Custom Product, the Company will provide an order confirmation, signed quote, drawing, or order form describing the specifications (the “Order Confirmation”). Customer is responsible for reviewing the Order Confirmation carefully and confirming accuracy. Once Customer approves the Order Confirmation in writing, it shall constitute the final description of the Custom Product under the Contract. Any requested changes after approval may be refused or may incur additional charges and schedule impacts, and changes are generally not possible once production has started.
8.5 Warranty Remedy for Custom Products
Custom Products are covered by any applicable manufacturer warranty and, where applicable, the Company’s workmanship warranty. If a Custom Product has a legitimate defect in materials or workmanship covered by warranty and not attributable to installation, misuse, or site conditions, the remedy shall be repair or replacement of the product or defective component per the applicable warranty terms. Refunds are not provided for warranty issues except where required by law.
9. PRODUCT SELECTION; CUSTOMER RESPONSIBILITY
Customer is responsible for selecting products suitable for the intended use, application, and project requirements. Customer is responsible for verifying measurements, configurations, and project conditions and ensuring compliance with applicable plans, building codes, permit requirements, HOA rules, and regulations. The Company is not responsible for issues caused by inaccurate Customer-provided information, site conditions outside Company control, or third-party installer performance.
10. ORDER CONFIRMATIONS; DRAWINGS; USE RESTRICTIONS
Any drawings, renderings, specifications, or order confirmations provided by the Company are provided solely for use in connection with the Contract. Customer shall not use, reproduce, or share such materials for any purpose other than evaluating, purchasing, receiving, and installing the ordered products. Unauthorized use may cause irreparable harm. The Company shall be entitled to seek injunctive relief and recover reasonable enforcement costs and attorneys’ fees to the extent permitted by law.
11. DELIVERY; LEAD TIMES; DELAYS; ACCESS; CUSTOMER PRESENT
11.1 Estimated Dates; Not Time of the Essence
Any delivery or installation date is an estimate. Lead times vary based on availability, complexity, import timelines, and supply chain conditions. Time is not of the essence unless explicitly stated in a signed addendum.
11.2 Delivery Methods and Location
The Company generally delivers using in-house trucks in the Houston area and may use third-party freight or direct shipment for out-of-area or out-of-state jobs. Delivery shall be made to the address specified in the Contract. Customer shall provide accurate delivery information and ensure the delivery location is accessible for a large truck. Standard delivery is curbside or ground-level. If installation is included in the Contract, the delivery team shall move the product to the installation site on the property.
11.3 Customer Presence; Re-Delivery
An individual age eighteen (18) or older should be present to receive delivery and may be required to sign a delivery receipt. If no recipient is available, Customer shall notify the Company at least seventy-two (72) hours in advance to reschedule when possible. Re-delivery or failed delivery attempts may result in additional fees.
11.4 Force Majeure; Excuse of Performance; Reasonable Delays
Delays due to circumstances beyond the Company’s reasonable control shall not constitute a breach and shall not be grounds for cancellation or refund.
Delays caused by third-party freight carriers, common carriers, or other delivery companies not controlled by the Company shall not constitute a breach by the Company, and the Company shall have no liability for such delays; provided, however, that the Company will use reasonable efforts to notify Customer in a timely manner when it becomes aware of a material carrier delay and will provide updated delivery estimates when available.
Circumstances beyond the Company’s reasonable control include, without limitation: acts of God or nature (storms, floods, hurricanes), war or civil unrest, pandemics, government restrictions, labor strikes or shortages, port delays or customs holds, global supply chain disruptions, transportation delays, shortages of materials, power outages, delay by carriers, operation of statutes, laws, or court or government orders, demand exceeding available supply, or other force majeure events.
If the Company is making a good-faith effort to perform, a reasonable delay in delivery, shipment, or installation is not a valid reason for Customer to cancel the order, refuse delivery, or withhold payment. The Company shall not be liable for loss, damage, or inconvenience resulting from such delays.
In the event of delay or nonperformance caused by a force majeure event, the Company may, at its option and without liability, extend performance deadlines and/or cancel all or any portion of its obligations if performance becomes impracticable, with appropriate notice to Customer and subject to applicable law.
11.5 Communication of Delays
The Company will notify Customer as soon as it becomes aware of a significant delay beyond an original estimate and will provide a revised estimate if available. Regular status updates may be provided for prolonged delays. Customer is encouraged to reach out for updates at any time. Both parties agree to cooperate and act in good faith to complete the transaction despite timing changes.
12. CUSTOMER-CAUSED DELAYS; STORAGE; ABANDONMENT
If Customer requests a later delivery date or is not able to accept delivery when the product is ready, the remaining balance shall become due on the originally scheduled delivery date as if delivery had occurred. The Company may store the product for up to two (2) weeks after the original ready date at no charge. Thereafter, storage fees may apply at $200 per week (or the Company’s actual reasonable warehousing and insurance costs, if higher) and the Company may pass through third-party storage, reconsignment, or freight charges caused by Customer delays.
If Customer has not accepted delivery after an extended delay (generally four (4) weeks from the first available delivery date) and has not made alternative arrangements, the Company may treat the order as abandoned after written notice to Customer and a final reasonable opportunity to arrange pickup or delivery. In such event, the Company may pursue lawful remedies, may resell or otherwise dispose of the product, and may retain all payments made to date as compensation for costs incurred. Customer remains liable for any unpaid balance for products already delivered or work completed, and for accrued storage and administrative charges, to the extent permitted by law.
13. TITLE; RISK OF LOSS; RETENTION OF TITLE
Unless delivery terms are expressly stated otherwise in a writing signed by both parties, deliveries are FOB destination. Risk of loss transfers upon delivery as evidenced by delivery receipt or carrier confirmation. The Company is not responsible for loss, damage, or delay occurring after delivery.
Title and ownership shall remain with the Company until the product is paid in full. In the event of non-payment, the Company retains the right to pursue lawful remedies to recover amounts due and to enforce its rights in the products, including reclamation or recovery of undelivered products where permitted by law. If the Company lawfully reclaims products due to Customer’s default, Customer will not be entitled to a refund of payments made, and Customer remains responsible for costs and fees described in the Contract, to the extent permitted by law. Customer acknowledges that once products are installed and become attached to real property, different legal procedures, including a mechanic’s lien process, may apply rather than physical recovery.
14. INSPECTION; NONCONFORMITY; ACCEPTANCE; DO NOT INSTALL
14.1 Inspection Window
Customer shall inspect products promptly, including an initial visual inspection upon delivery and a detailed inspection within two (2) days after delivery, or after unpacking if briefly crated, to report any Nonconformity.
14.2 Notice Requirements
Notice of Nonconformity shall be provided in writing (email acceptable) as soon as possible within the two (2) day inspection window and should include photographs if feasible. Prompt reporting allows the Company to verify the condition and take appropriate action.
14.3 Do Not Install if Issue Discovered
Customer shall not proceed with installation if a significant issue is discovered (including wrong product shipped or visible damage affecting use) unless the Company provides written direction to proceed. Installation of a product after discovery of a significant issue may be considered acceptance of the product as delivered and may waive the right to assert that issue later, except to the extent prohibited by law.
14.4 Cure Opportunity; Deemed Acceptance
Upon timely notice of a valid Nonconformity, the Company shall have an opportunity to cure through repair, replacement parts, or replacement as appropriate. If no notice is received within the two (2) day period, or if the product is installed without reporting the issue, the product shall be deemed accepted in good condition, without waiving warranty rights for hidden defects not discoverable by reasonable inspection.
14.5 Third-Party Installation Commencement as Acceptance; Condition Precedent to Installation
Customer acknowledges that the Company cannot determine whether damage or issues discovered after installation begins were caused by the product or by third-party handling/installation. Accordingly, before any third-party installer begins installation, Customer shall (i) complete the inspections required under Section 14.1 and (ii) provide any notice of Nonconformity under Section 14.2.
Commencement of installation by any third party before expiration of the two (2) day inspection window shall constitute Customer’s irrevocable acceptance of the product in good condition as delivered, and Customer waives the right to assert any Nonconformity that was or could have been discovered by reasonable inspection prior to installation, except to the extent prohibited by law. Customer is solely responsible for instructing any third-party installer to delay installation until Customer has completed inspection and the Company has had an opportunity to address any reported Nonconformity.
15. INSTALLATION
If installation is included in the Contract, installation shall be scheduled after products arrive and after any required final payments are received. Installation dates may change due to crew availability, weather, site readiness, or project complications. Customer shall ensure the site is ready. Delays caused by an unprepared site or late rescheduling may incur additional fees (including travel or crew standby time).
Installation services, if included, are limited to the scope stated in the Contract and assume reasonably sound, accessible, and code-compliant site conditions. Conditions discovered at the jobsite that were not disclosed or reasonably observable at the time of contracting (including structural deficiencies, out-of-square or non-plumb openings, hidden rot, mold, termite damage, water intrusion, inadequate headers or framing, electrical or plumbing conflicts, or hazardous materials) may require additional labor, materials, or remediation. Such work is outside the Contract scope unless agreed in a written change order, and may result in additional charges and schedule impacts. The Company is not responsible for pre-existing or concealed site conditions.
If installation is not included, Customer is responsible for hiring, paying, and supervising installers. The Company is not responsible for any issues, defects, or damage of any kind arising from or related to third-party installation, including installation performed by any installer not engaged and supervised by the Company, or any installation that fails to strictly comply with the manufacturer’s requirements, instructions, and specifications. Any damage occurring during installation or caused by improper installation, handling, measurement, alignment, shimming, fastening, sealing, flashing, waterproofing, squaring, leveling, or use of incorrect hardware or materials, shall be the sole responsibility of the Customer and/or the installer, and may void or limit any applicable warranty.
For projects outside of Texas, additional time may be required for transportation and scheduling. Customer is responsible for any special permits or compliance with local regulations applicable to the project site, unless expressly stated otherwise in the Contract.
16. WARRANTIES; LIMITATIONS; REMEDIES
Custom Products are generally covered by any applicable manufacturer’s warranty and, if expressly provided in writing by the Company, a limited workmanship warranty. Warranty remedies are generally limited to repair, replacement parts, or replacement, as applicable, and not refunds, except where required by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, LOSS OF REVENUE, LOSS OF USE, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE PRODUCTS OR SERVICES), WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
To the maximum extent permitted by law, the Company’s total aggregate liability arising out of or relating to the Contract, the products, or the services shall not exceed the amounts actually paid to the Company for the specific product or service giving rise to the claim. Nothing in these Terms excludes or limits liability to the extent such limitation is prohibited by law, including liability for gross negligence or willful misconduct, and does not waive rights that cannot be waived under applicable consumer protection laws.
17. DEFAULT; CURE; COLLECTIONS; PAYMENT FAILURE FEES
17.1 Default and Cure
Customer shall be in default if a payment is not made when due, or if a payment is reversed or denied, including a bank dispute or chargeback without valid cause. The Company shall provide written notice of breach. Customer shall have five (5) business days after receipt of notice to cure by making the required payment, including any late fees, interest, and applicable bank charges.
17.2 Suspension; Deposit Forfeiture on Non-Payment
Upon default, the Company may suspend performance under the Contract. If Customer fails to cure within the notice period, the Company may treat the failure to pay as a cancellation by Customer. In such event, any deposit or payments already made may be retained as compensation for costs incurred, including custom manufacturing, materials, and administrative costs. Customer remains liable for any unpaid balance for products already delivered or work completed.
17.3 Collection and Legal Fees
If an account remains unpaid and is referred to a collections agency or attorney, Customer agrees to be responsible for all reasonable costs of collection, including agency fees, court costs, and attorneys’ fees, to the extent permitted by law. This obligation applies in addition to any late fees, finance charges, interest, storage fees, and other amounts due under the Contract.
17.4 Returned Payment; Chargeback Fees; Immediate Replacement Payment
In the event a payment is returned, rejected, or reversed (including a dishonored check, failed ACH, or an unjustified credit card chargeback), Customer will be responsible for a $35 returned payment fee (or the actual bank or processor fees charged to the Company, if higher) for each such occurrence. Customer shall immediately provide an alternative form of payment to cover the amount due.
Initiating a chargeback or payment dispute with the bank or card issuer without proper cause or without first providing the Company a reasonable opportunity to resolve the issue is a breach of the Contract. The Company will contest unwarranted chargebacks, and Customer will be liable for any amounts reversed, plus applicable fees and costs.
18. BANK DISPUTES AND CHARGEBACKS
18.1 Contact First
In the event of dissatisfaction regarding any product or service, or an alleged failure to meet a term of the Contract, Customer shall contact the Company to attempt resolution before initiating a chargeback or third-party dispute.
18.2 No Disputes Without Merit
Customer shall not initiate a credit card chargeback, bank dispute, or similar claim without merit. “Without merit” includes situations in which the Company has performed according to the Contract, or in which Customer has not afforded the Company a reasonable opportunity to correct any problems, taking into account Contract terms such as the Cancellation Period, final-sale Custom Products, and reasonable delivery delays.
18.3 Consequences of Improper Disputes
If an unwarranted chargeback or payment reversal is initiated, the Company may dispute it with the financial institution. The Contract and these Terms may be submitted as evidence of Customer’s acceptance. Any fees imposed on the Company due to the dispute may be charged to Customer and added to Customer’s account. Customer shall be immediately responsible for the full amount disputed plus any associated bank fees or penalties. Non-payment shall constitute default and may result in collections and legal action.
19. CUSTOMER INDEMNIFICATION
Customer shall defend and indemnify the Company from third-party claims to the extent arising from Customer’s selection of products for a particular application, Customer-provided measurements or site information, misuse, failure to maintain, unauthorized modifications, or installation by Customer or Customer’s contractors not in accordance with manufacturer instructions.
20. DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER; JURY TRIAL WAIVER
20.1 Agreement to Arbitrate
Except as provided in Section 20.2, any dispute, claim, or controversy arising out of or relating to the Contract, the products, the services, warranties, performance, payment, or the relationship between the parties shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Harris County, Texas, unless the parties agree in writing to remote proceedings.
20.2 Carve-Outs; Small Claims; Collections and Liens
Either party may bring an individual action in small-claims court within that court’s jurisdiction. The Company may also pursue in court actions to collect amounts due (including fees and interest) and actions to foreclose or enforce mechanic’s or materialman’s lien rights, as permitted by law. The Company may seek provisional remedies to protect its rights pending arbitration.
20.3 Class Action Waiver
All disputes shall be resolved only on an individual basis. There shall be no right or authority for any dispute to proceed as a class, collective, coordinated, or representative action, and Customer waives any right to participate in such proceedings.
20.4 Opt-Out
Customer may opt out of arbitration by sending written notice to the Company within thirty (30) days of executing the Contract. The opt-out notice must include Customer’s name, address, the date of the Contract, and a clear statement that Customer is opting out of arbitration. If Customer opts out, disputes shall be resolved in the courts specified in Sections 21 and 22.
20.5 Jury Trial Waiver
To the extent any dispute is permitted to be filed in court, the parties knowingly and voluntarily waive any right to a trial by jury.
21. VENUE FOR LEGAL ACTION
If a dispute cannot be resolved and proceeds to litigation, such proceedings shall be filed in a court of competent jurisdiction located in Harris County, Texas, unless otherwise required by law.
22. GOVERNING LAW
The Contract shall be governed by and interpreted in accordance with the laws of the State of Texas without regard to conflict-of-law principles, except to the extent superseded by applicable federal law or by consumer protection laws in Customer’s state that cannot be waived by contract.
23. ASSIGNMENT
Customer may not assign the Contract without the Company’s prior written consent. The Company may assign its rights and obligations without Customer’s consent, including to financing, fulfillment, or service partners, with notice where required by law.
24. SEVERABILITY; WAIVER
If any provision of these Terms is found unlawful or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force. The Company’s failure to enforce any provision in a particular instance shall not constitute a waiver of the right to enforce that provision later.
25. COUNTERPARTS; ELECTRONIC SIGNATURE
The Contract may be executed in counterparts and via electronic signature with the same validity as an original.
26. ENTIRE AGREEMENT; INTEGRATION
The Contract constitutes the complete understanding between the Company and Customer with respect to the subject matter and supersedes any prior written or oral agreements or understandings. No course of performance or prior dealings and no usage of trade between the parties will be relevant to determine the meaning of the Contract.